Refund policy
Returns and Exchanges:
You have 30 days to return or exchange unused and unopened goods. Past 30 days of purchase (or from time your order was delivered), we cannot offer a refund or exchange of any kind.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the receipt present.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, or hazardous materials. Return and exchanges are granted on a case-by-case basis and approved by the store manager upon review.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase within 30 days. Please do not send your purchase back to the manufacturer.
We do not accept any item, not in its original condition, is damaged or missing parts for reasons not due to our error.
We only replace items if they are defective or damaged upon purchase within 30 days. If you need to make an exchange, please send us an email for an exchange request to info@thealchemistskitchen.com.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, your refund will be processed, and a credit for the amount paid will be applied to your card or original method of payment, usually within 3-5 business days.
Late or Missing Refunds (if applicable):
If you have not received a refund within 3-5 business days, please first check your bank account then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@thealchemistskitchen.com.
Sale Items:
Only full-priced items may be refunded or exchanged. Sale items cannot be refunded and are final sales.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thealchemistskitchen.com and send your item to:
ATTN: Zeb Stern, The Alchemist's Kitchen, 119 Crosby Street, New York, New York 10012