What if I need to change my order?
All order adjustment requests can be sent to: firstname.lastname@example.org. We cannot guarantee an order adjustment before the item has shipped. A customer must email us as quickly as possible to ensure a smooth adjustment process. We cannot add products to an order as we do not have access to the customer's card info and cannot charge them. We can, however, remove a product if the customer no longer wants it.
You can contact our customer support department by emailing us at email@example.com. We will gladly update your order or provide you a status update for your order.
You can also follow the status of your order by going into the MY ACCOUNT section of our website and clicking on the ORDERS tab.
Returns and Exchanges:
We have a 30 day return or exchange policy for unused and unopened goods. Unfortunately past 30 days of purchase, we cannot offer a refund or exchange of any kind.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with receipt present.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, or hazardous materials. Return and exchanges are granted on a case by case basis and approved by the store manager upon review.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase within 30 days. Please do not send your purchase back to the manufacturer.
We do not accept any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery
We only replace items if they are defective or damaged upon purchase within 30 days. If you need to make an exchange, please send us an email for exchange request to firstname.lastname@example.org.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, your refund will be processed, and a credit for the amount paid will be applied to your card or original method of payment, usually within 3-5 business days.
Late or Missing Refunds (if applicable)
If you have not received a refund within 3-5 business days, please first check your bank account then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
Only full priced items may be refunded or exchanged. Sale items cannot be refunded and are final sale.
When will I receive my order?
As soon as possible! We work hard so you can have quality products at the earliest possible date. Once you’ve submitted your order we’ll get your products packaged within 5-7 days. We will then send you a tracking number once your order has shipped. However, you can also track the order by logging into your The Alchemist's Kitchen account.
Please have patience. Domestic orders can take anywhere from 3 - 10 days to arrive on average. International orders arrive within 2 - 3 weeks on average but can take up to 6 weeks. If your order contains products on the backorder we always inform the customer.
Please note: All orders are processed and shipped on Monday through Friday, excluding holidays. Delivery may take a few extra days if the destination is in a rural area.
Do you ship internationally?
Yes, we ship internationally. However, currently, we cannot ship to Canada. Apologies to our community there. We are not responsible for customs fees or delays.
What are your shipping charges?
We charge a standard ground shipping rate and offer free shipping on all orders over $100. International shipping will be charged at an additional charge of US$35
What is your return policy?
When you're happy, we're happy! Learn more about our easy and flexible return policy here.
Do you offer shipping to P.O. Boxes?
Unfortunately, we do not ship to P.O. boxes.
Where can I buy The Alchemist's Kitchen Gift Card?
E-gift cards can be bought on thealchemistskitchen.com or over the phone. You can only buy one gift card at a time. They can also be purchased in-store.
How can I redeem my The Alchemist's Kitchen Gift Card?
Gift cards can be used online or in-store in the currency in which they were originally purchased. So shop around, select the products you’re interested in, and use your gift card to pay for it. The gift card keeps track of the balance, so you can use it on one purchase and then use it again on another with the remaining balance. To redeem your e-gift card, enter the e-gift card number and PIN on the “Billing" page at checkout. When paying with a gift card, only 3 gift cards at a time can be used per transaction.
Can I pay with 2 methods of payment including a gift card?
For purchases of more than the amount of a gift card, the full amount available on the gift card must first be used. The balance will be applied to the other method of payment.
Will I receive a confirmation email?
You will receive an email confirming your purchase and another when the gift card is shipped to the recipient. If you are not receiving our emails, they may be tucked away in your spam folder. Be sure to thoroughly check all folders in your email account.
Can I check my gift card balance?
You can check the balance of your gift card by contacting us at firstname.lastname@example.org
Can I return items that were bought with a gift card?
Yes, we have the same return policy for all transactions even those using a gift card.
Still having trouble?
Contact our customer support department at email@example.com, one of our agents will be happy to assist you!